Queue Management

What is the Queue System?

Signaview's queue management system lets you organize and visualize customer service flow clearly and efficiently. Ideal for:

• Banks and financial services
• Government offices
• Clinics and hospitals
• Stores with service counters
• Fast food restaurants
• Pharmacies

System Components

Turn Display Screen

Shows in real-time:

• Current turn number being served
• Counter or service station
• List of upcoming turns
• Estimated wait time

Ticket Dispenser

Integration options:

• Thermal ticket printer
• Tablet with digital tickets (QR)
• Pre-registration via mobile app
• Self-service kiosk

Control Panel

For service staff:

• Call next turn
• Transfer turn to another counter
• Mark turn as served
• Temporarily pause service

Queue Types

Simple Queue (FIFO)

First in, first served. Ideal for uniform services.

Service-Based Queues

Different lines based on transaction type:

• A - General service
• B - Payments
• C - Complaints
• P - Priority (elderly, pregnant)

Virtual Queue

Customer receives their turn via app and can wait outside, receiving notification when their turn approaches.

Content Integration

While customers wait, the screen can show:

• Mixed content: Turns + promotions/information
• Entertainment: Videos, news, weather
• Education: Tips, product information
• Advertising: Relevant offers based on wait time

Available Metrics

• Average wait time
• Average service time
• Turns served per hour/day
• Abandoned turns
• Peak demand hours
• Efficiency per counter

Proven Benefits

• ✓ Reduces perceived wait time by up to 35%
• ✓ Improves customer satisfaction
• ✓ Optimizes staff allocation
• ✓ Eliminates conflicts over arrival order
• ✓ Generates data for continuous improvement